Policies

 

We hope every guest has a wonderful stay with us! Policies are for the comfort, peace and safety of all our guests, to keep our resort clean and equipment in good condition. Because guests have observed the policies, we have been able to keep our rates reasonable, provide many amenities and enjoy guests who return again and again. 

Rates for each unit vary.
Rates in rooms and suites are for two people. Each additional person of any age is only $10 per night.. If extra guests are not included in the online total when you secure the room, please let us know before arrival. Rates for extra people or pets in pet friendly rooms are doubled after arrival. The Anniversary Suite is the only adult only suite for 2 people and no pets
~ Guests who bring their own towels in the rooms and suites may receive the travel green discount if requested before arrival.

Reservation Policies

  • The reservation is confirmed when the payment clears. You will automatically receive a copy of the invoice.
  • Please carefully check the invoice you receive. Contact us if you have questions or if there is an error.
  • If policy was not followed or there is a website error, the reservation may be canceled.
  • There is a 3 night minimum for reservations unless there is only one or two nights available.
  • We have the right to change your unit to a comparable or upgraded room to accommodate a guest who needs a longer stay.
  • Except for the travel green credit, Only one special or package can apply during a single stay.
  • Rates may change, but not after the reservation has been confirmed unless there is a computer error.
  • If there is a website error in the room rate, the guest may pay the correct amount or cancel the reservation when notified.
  • A fee may be accessed for policy non compliance and the reservation may be canceled with no refund for violations that disturb other guests, have pets in non pet friendly rooms, leave a pet alone in the room or cause damage or excessive cleaning.
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Deposit/Payment

  • A deposit is paid when the booking a room and there are 30 or more days before arrival. 
  • If there are fewer than 30 days before arrival, the reservation is paid in full.
  • We accept most credit cards, checks paid in advance or cash on arrival. There must be a valid credit card on file if you are paying by check or cash.
  • We will accept one credit card per reservation. Payments by other people in the same group may be made in advance by check or on arrival in cash.
  • There is an 8% Room Tax plus a 5.5% State Sales tax in Door County which will be added to your nightly rate.
  • When a reservation is made on our website or by calling us, we do not charge a cleaning fee unless the room is not left clean.
  • We are sorry we cannot change reservations made through online booking companies.

CANCELLATION POLICY

Please remember that the season in Door County is very short and when we guarantee to rent to you, we have promised not to rent the unit to anyone else, even when they offer to pay more. You guarantee to be financially responsible for the days confirmed. You pay for the rental guarantee, not for the room. If a credit card is declined or invalid when booking, the reservation may be canceled.

  • When you must cancel a reservation of 2 or more days on short notice, a GIFT CREDIT for the amount not re-rented, minus the cancellation fee, may be requested and can apply toward A SINGLE STAY DURING THE MILD or QUIET SEASON for up to a year
  • If a room is canceled less than 30 days or a suite or cottage is canceled with less than 60 days, the person who reserved the room will be financially responsible for the period of time the unit is not re-rented for the same dates and at the same rate. A cancellation fee will apply even when re-rented.
  • The cancellation fee for the rooms covers cc processing fees and other expenses. A one night stay is not refundable.
  • A refund, minus the cancellation fee, will only be made if WRITTEN NOTICE is received at least 30 days prior to the arrival date for rooms or 60 days prior to arrival date in suites or cottages.
  • Reservations for a no show will be held until 8:00 am the day after your scheduled arrival.

** New reservations will receive an updated policy with your confirmation. While we try to have this page updated a few things may have changed so refer to it for current policies.

PETS POLICY: Would you like to bring your furry family member? Peninsula State Park, across the road, is wonderful for walking.To ensure the enjoyment of the property by all:  Pets are allowed only in rooms 1, 9, and 10 at Peninsula Park-View and in the Cardinal, Sparrow and Starling cottages at the Robins Nest Cottages.  Pets are not allowed in other buildings. Each pet is $15 per night.  READ the pet policy

BICYCLE USE POLICY:

Bicycles are free for guests only. They may be used in Peninsula State Park or wherever they can be ridden, except on mountain bike trails or rough terrain. They may not be transported by vehicle. Children under 18 must be accompanied by an adult. Helmets are not provided, but we suggest you bring yours or rent them in Fish Creek. If you bring your own bicycle and need overnight storage, please let us know.  Guests must read & sign our agreement, available in advance by request, before use because most accidents can be prevented. 

Bicycles are never allowed inside the rental units.

LAWNS: Tables and chairs, fire pits and grills are available.
~ People are expected to clean them after their use. We will provide some cleaners when requested during open hours 8 to 5.
~ Please don’t leave trash on tables in the yard or toss cigarette butts on the ground. We work hard to have an exceptionally clean lodging.
~ For everyone’s health and safety, we do not use chemical sprays on the lawns.
~ Smoking is not allowed in buildings, on decks, porches or areas near buildings. Smoking is allowed on tables in the yard unless it is too dry and a fire hazard.