Policies

 

We hope every guest has a wonderful stay with us and in Door County! Policies are for the comfort, peace and safety of all our guests to keep our resort clean and equipment in good condition. Because guests have observed the policies, we have been able to keep our rates reasonable, provide many amenities and enjoy guests who return again and again. 

Rates for each unit vary.
Rates in rooms and suites are for two people. Each additional person of any age is only $10 per night. If extra guests are not included in the online total when you secure the room, please let us know before arrival. Rates for extra people or pets in pet friendly rooms are doubled after arrival.

~ The Anniversary Suite is an adult only suite for 2 people and no pets
~ Guests who bring their own towels in the rooms and suites may receive the travel green discount if requested before arrival.

Reservations

  • It is easy to book a stay using the book now tab on this website.
  • The reservation is confirmed when the payment clears. You automatically receive a copy of the invoice.
  • Except for the travel green credit, only one special or package can apply during a single stay.
  • Please carefully check the invoice you receive. The reservation may be canceled if information is missing or incorrect. Contact us to correct or if you have questions. 
  • There is a 3 night minimum for reservations unless there is only one or two nights available.
  • We have the right to change your unit to a comparable or upgraded room to accommodate a guest who needs a longer stay.
  • Rates may change, but not after the reservation has been confirmed unless there was a computer error.
  • If there is a website error in the room rate, the guest may pay the correct amount or cancel the reservation when notified.
  • A fee may be accessed for policy non compliance and the reservation may be canceled with no refund for violations that disturb other guests, have pets in non pet friendly rooms, leave a pet alone in the room or cause damage or excessive cleaning.
  • When a reservation is made on our website or by phone, we do not charge a cleaning fee. A cleaning/damage fee may be charged when there is excessive cleaning, such as stained towels or bedding.

DEPOSIT / PAYMENT POLICY

The reservation is paid in full when reserved through an online booking company, see your invoice and information for their policy information.

If you reserved directly with Park-View by calling or on the website

  • An 8% Door County Room Tax plus a 5.5% State Sales tax is added to your nightly rate.
  • A 50% deposit may be paid when there are 30 or more days before arrival. If there are fewer than 30 days before arrival, the reservation is paid in full.
  • We accept most credit cards. There must be a valid credit card on file if you prefer check or cash.
  • We accept one guest credit card per reservation. Payments by other people in the same group may be made on arrival by check or cash.

CANCELLATION POLICY

Because the season in Door County is very short, you are paying for a rental guarantee, not for the room.  We promise you we won’t cancel your reservation to rent the unit to anyone else, even when they offer to pay more. You guarantee to be financially responsible for the days confirmed. If a credit card is invalid the reservation may be cancelled.

When you book a room or suite using an online booking company, Park-View must have a valid phone number and correct information to complete the reservation.  See your booking details. Call them and also contact Park-View to request a cancellation.

When you reserve directly with us by calling or on the peninsulaparkview.com website

  • Arrival dates may be changed with no fees charged when there is a verified medical or emergency.
  • A one night stay is not refundable and the date cannot be changed.
  • A refund minus the processing fees and expenses will only be made if NOTICE is emailed 30 or more days prior to the arrival date.
  • If the booking is cancelled less than 30 days before arrival, the person who reserved the room will be financially responsible for the period of time the unit is not re-rented for the same dates and the same rate. A cancellation fee to cover cc processing fees and other actual expenses will apply.
  • To cancel a reservation of 2 or more days on short notice, a GIFT CREDIT for the amount not re-rented, minus the actual cancellation fees and expenses, may be requested and will apply only toward A SINGLE STAY DURING THE QUIET SEASON for a year.
  • Reservations for a no show will be held until 8:00 am the day after the scheduled arrival.

OTHER AMENIIES

PETS

Would you like to bring your furry family member? Dogs are allowed only in rooms 1, 9, and 10 at Peninsula Park-View. Peninsula State Park, across the road, is wonderful for walking them. To ensure the enjoyment of the property by all:  Each pet is $15 per night.  READ the pet policy

BICYCLE USE:

Park-View’s 21 speed bicycles maintained by Nor Door Cyclery in Fish Creek are complimentary for registered guests after they sign our safety agreement to prevent accidents in the park.

POLICY:

Bicycles may be used on roads in Peninsula State Park or around the county, but never on mountain bike trails or rough terrain. They may not be transported by vehicle.

Our bicycles are available in advance by request. Guests must read & sign our safety agreement before use because most accidents can be prevented. Bright colors are requested or our vests can be borrowed. Children under 18 must be accompanied by an adult. Helmets are not provided, but we suggest you bring yours or rent them in Fish Creek.

If you bring your own bicycle, at this time we have no indoor storage. Bicycles are never allowed inside your rental unit or other buildings due to the level of cleaning and disinfecting we do. However, there is space for your bikes on the covered deck outside your window or on the lawn. . We are not yet set up to charge electric bikes and recommend bringing an extra battery. 

POOL  POLICY:: 

An outdoor pool is a complimentary amenity that cannot be guaranteed due to cold temperatures, storms, or unexpected mechanical issues or repairs. There are no refunds if closed, but we will help you find ways to explore this incredible county based on your interests.

The pool is open from 10:30 am, to 8:00 pm from June (as soon as possible) through Labor Day Weekend. “Room” towels are not for activities outside the room. Bring your pool/beach towels or rent ours. Tested twice daily, we make sure the pool is safe for you to use.

GATHERING ROOM:

A favorite space with a TV, partial kitchen, a wood fireplace, ping pong, games, small group seating, and a restroom,  the gathering room is wonderful for quiet individual or group enjoyment. It is near the pool and there is outside furniture.

SMOKING POLICY: 

Smoking is not allowed in buildings, on decks, porches, or areas near buildings. When not a fire hazard, smoking is allowed at the Park-View lawn tables or in Peninsula State Park’s middle entrance across the road.

Smoking is not allowed in or near any rooms or other buildings. Due to other guest allergies and extra cleaning, this policy will result in a $300 cleaning fee and probable cancellation of your stay.

GRILLS /TABLES/LAWN: 

Tables and chairs, fire pits and gas grills are available.
~ People are clean grills after their use or pay a fee. We provide some cleaners when requested.  a large gas grill is available to rent.

~Please don’t leave trash on tables in the yard or toss cigarette butts on the ground. We work hard to have an exceptionally clean lodging and extra cleaning means check ins might be available after 3:30.
~ For everyone’s health and safety, we do not use chemicals on the lawns.